PRIVACY POLICY

1) Information We Collect
We may collect information you provide directly to us, including your name, phone number, email address, mailing address, date of birth (when applicable for insurance-related services), and any details you submit through our forms or communications. We may also collect information automatically when you visit our website, such as IP address, browser type, device identifiers, pages visited, and interaction data through cookies and similar tracking technologies.

2) How We Use Your Information
We use your information to:

Provide insurance-related services you request (quotes, enrollment support, policy servicing, and customer support).

Schedule and confirm appointments and follow up on requests.

Send service notifications, reminders, and account or policy updates.

Improve our website, services, and customer experience.

Comply with legal obligations and prevent fraud or misuse.

3) SMS Opt-In and Messaging
If you opt in to receive SMS from Roma Insurance Group, we may send messages related to quotes, appointments, policy/service updates, renewal reminders, and occasional promotional messages.
Message frequency varies (up to 4 messages per month). Message and data rates may apply.
You can opt out at any time by replying STOP, and get help by replying HELP.

4) Consent and Opt-In Method
Users opt in by submitting their phone number through our website form (for example: https://llamada.romainsurancegroup.com/llamadas) and affirmatively agreeing to receive SMS (e.g., by checking an unchecked consent checkbox). We do not send SMS to users who have not opted in.

5) Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate our website, understand usage, and improve performance. These technologies may collect information such as pages viewed, links clicked, and time spent on pages. You can control cookies through your browser settings; disabling cookies may affect site functionality.

6) Data Security and Handling
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Your Rights and Choices
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing. You may also opt out of marketing communications at any time. To make a request, contact us using the information below.

8) Mobile Information Sharing (Required Statement)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

9) Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: [tu email de soporte]
Phone: [tu teléfono]
Business name: Roma Insurance Group